Terms & Policies

By using Hallway Xpress services, you agree to the following Terms & Conditions. Please read them carefully.

1. Service Overview

Hallway Xpress provides apartment package delivery services by transporting packages from designated pickup areas (such as lobbies or package rooms) to residents’ doors within participating apartment communities.

Hallway Xpress does not act as a shipping carrier and is not responsible for initial package delivery to the building.

2. Eligibility

Services are available only to:

• Residents of participating apartment communities
• Authorized property managers and staff

Users must provide accurate information when signing up for services.

3. Accepted & Restricted Items

✔ Accepted Items

• Standard packages and envelopes
• Online retail deliveries
• Non-perishable goods

❌ Restricted Items

Hallway Xpress does not deliver:

• Perishable food or groceries
• Hazardous, illegal, or flammable materials
• Weapons, firearms, or ammunition
• Oversized furniture or extremely heavy items
• Animals or living creatures

Hallway Xpress reserves the right to refuse delivery of any item at its discretion.

4. Package Handling & Liability

Hallway Xpress handles all packages with reasonable care. However:

• We are not responsible for damage caused by poor      packaging from the original sender.
• Liability is limited to the reasonable value of the      delivery service provided.
• We are not responsible for lost or stolen packages      after delivery to the resident’s door unless proven to be caused by our      negligence.

5. Delivery Access

Residents are responsible for ensuring:

• Proper access to the building and delivery areas
• Accurate unit numbers and delivery instructions

Failure to provide access may result in delayed or canceled delivery.

6. Delivery Timeframes

Delivery times are estimated and not guaranteed. Delays may occur due to:

• High package volume
• Weather conditions
• Building access issues
• Safety concerns

7. Subscription & Usage

Subscription services may be subject to:

• Fair use policies
• Monthly delivery limits based on selected plans

Hallway Xpress reserves the right to adjust services to ensure quality and availability.

8. Cancellations & Service Changes

Hallway Xpress may suspend or terminate service:

• For misuse or violation of these Terms
• For safety or security concerns
• Due to operational limitations

We may also modify or discontinue services with reasonable notice.

9. Privacy

Hallway Xpress respects your privacy. Personal information is used solely for service delivery and communication purposes and is not sold to third parties.

10. Limitation of Liability

Hallway Xpress is not liable for:

• Indirect, incidental, or consequential damages
• Delays or service interruptions beyond our control
• Theft or damage after confirmed delivery completion

11. Changes to Terms

Hallway Xpress may update these Terms & Conditions at any time. Continued use of services constitutes acceptance of updated terms.

12. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact:

📧 Email: Info@HallwayXpress.com

📞 Phone: 1 (410) 805-0000